Have a question? You can find the answers for the most common questions asked by our customers.
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If you have an accident or need medical treatment for an illness, you or the hospital that is treating you should contact the 24 hour Emergency Assistance Service. The Emergency Assistance Service will confirm your cover and handle all negotiations on your behalf. Your insurers will usually settle the account directly with the hospital but if it is a minor injury treatable by a GP or local hospital, you can settle the bill yourself and claim this back IMPORTANT; it is imperative that you contact the 24 hour emergency services before any claim to ensure that you are covered.
24 HOUR EMERGENCY ASSISTANCE CONTACT DETAILS
See our Make a Claim page. This important information is shown on your Emergency Assistance Card and also at the bottom of your Travel Insurance Certificate.
FOR CLAIMS: Please visit https://globelink.eu/make-a-claim.html and ensure you select the correct Claims service for your Policy Issue date. When contacting the claims handler, please have the following information to hand.
Condition: Failure to have the above information at hand, may result in your claim being delayed.
The cover under the policy includes the repatriation costs of return to your country of residence within the European Union of an injured or sick Insured. This will be authorised in advance and must be arranged by the Assistance Service if it is deemed medically necessary by the Assistance Service. This is usually arranged via scheduled / charter airline carriers or other medically appropriate means, with medical escorts provided if medically required. Additional Repatriation Extra cover for clients who hold Australian, New Zealand or South African passports can be arranged for an additional premium at the time you purchase your insurance. In all cases prior authorisation by the 24 Hour Emergency Assistance Service is required.
The European Health Insurance Card (EHIC) gives EU residents access to state provided necessary medical care if you fall ill, or have an accident while travelling in the EU temporarily, including holiday, studies and business travel.
Now the UK has left the EU, current EHIC’s issued to UK residents before the end of 2020 remain valid until their expiry date and you can continue to use them when travelling within the EU. From Jan 2021 UK residents can use the new Global Health Insurance Card (GHIC) which replaces the EHIC. Obtained a GHIC free from the official GHIC website.
You don't need to apply for a GHIC until your current EHIC expires. Both EHIC and GHIC offer equivalent protection. The EHIC remains valid for EU residents travelling to the UK and within the EU. The EHIC or new GHIC does not replace Travel Insurance and you should purchase insurance as soon as you book a trip.
The Global Health Insurance Card (GHIC) replaces the EHIC for UK residents from Jan 2021. It is the UK equivalent of the EHIC and provides UK residents with the same protection as the EHIC. Obtained a GHIC free from the official GHIC website. Current EHIC remain valid until they expire and can be used when travelling in the EU. EHIC remains valid for EU residents travelling to the UK and within the EU. The EHIC or new GHIC does not replace Travel Insurance and you should purchase insurance as soon as you book a trip.
No, The FCDO advise that “Wherever you’re travelling, it's important to take out appropriate Travel Insurance before you go”. The EHIC or new GHIC will not cover repatriation costs, or additional support, like a doctor or nurse escort home. Nor extra accommodation costs; luggage replacement costs; or replacement Passport fees if they get lost or stolen.
This cover is only applicable if the winter sports premium has been paid/or if you have an Annual Multi Trip policy with an individual trip duration of 45 days whereby Winter Sports cover is free.
Yes. Provided you are on a recognised off-piste run and not skiing or snowboarding against local recommendations or warnings.
You can book online, simply follow the instructions and you will be able to print your policy immediately.
Alternatively, call us on +357 240 30337 and we will take the details from you.
Yes. Our policies are available to residents of all EU countries. We also provide cover for Australian, New Zealand and South African passport holders who are temporary residents in EU countries.
We provide detailed instructions on what to do on the Pre-existing Medical Conditions page, so please read these carefully. You will see that there are certain No Screen Conditions that are covered as standard if you can comply with the terms specified on the Pre-existing Medical Conditions page. If you are aware of a Pre-existing Medical Conditions, you have two options:
Pregnancy, without any directly related bodily injury, illness, disease or complication is NOT insured by this policy. This insurance is designed to provide cover for unforeseen events, accidents, illnesses and diseases and normal childbirth and pregnancy would not constitute an unforeseen event or illness. If after taking out this insurance you discover you are pregnant and will be travelling we will insure you under Section A - Cancellation provided you cancel your trip within 14 days of becoming aware of the pregnancy term. Should you not wish to cancel the trip we will refund your premium provided you have not already travelled or made a claim.
If your flight is delayed on the homeward journey and you do not get back into the country until after your policy has expired your cover will continue until you reach home.
Our annual policies can cover for trips of 17, 31, 45, 60, 90 or 120 days duration on any single trip. Policies with trip durations of 45 days or more, will also allow 17 days winter Sports activities free of charge.
Adults can travel independently but children must travel with one of the insured adults.
Valuables may be covered under the baggage. Depending on the level of cover you have purchased, there is a limit to the amount that you can claim. Limits are for your valuables in total and also for single items. If you require a higher limit for personal property or valuables, we can arrange additional cover. However, you should check on your Home Insurance to see if it will cover your personal belongings whilst out of the country.
You have a right to cancel up to 14 days from the date you receive the policy document at the start of your insurance provided that you have not travelled, (or in the case of Single Trip policies, cover has not already commenced), and no claim under this policy has been made. To cancel your policy, please contact Globelink International on firstname.lastname@example.org, or at Globelink (Cyprus) Insurance Agency & Sub-Agency LTD 140 Franklin Roosevelt Avenue, 3011 Limassol, Cyprus. We reserve the right to make a charge to cover any administrative costs. There is no refund for cancellation after this period has expired, or for early return.
It is best to book your insurance as soon as you have booked and paid for your holiday. This will then give you cancellation cover should you not be able to travel due to a medical emergency or other circumstances beyond your control. If you are booking for a single trip you will be covered automatically for cancellation from the day you booked and paid for your policy. If you are taking an Annual Multi Trip policy then your cancellation cover does not come into effect until your policy starts. If you have booked and paid for a trip it is advisable to start your policy the same day that you purchase it.
You can be covered for up to 15 months out of the country on a single trip. Cover can be extended whilst out of the country up to a maximum of 18 months in total. Cover ceases when you return to the UK (or arrive in your home country in the event of a one way trip) and the policy becomes invalid.
Yes. We provide cover for a one way journey on the condition that all insurance cover ceases 72 hours after the time you first leave the immigration control of your final destination country, or at the expiry date of your insurance whichever is the sooner. The final destination country will be treated as your home area and cover under this insurance will be applied accordingly.
You are covered up to the sums insured for unavoidable cancellation due to the death, disablement or illness of an immediate relative or any person you are intending to travel with, provided you were not aware of this at the time of arranging your insurance. However, you will only be insured for unexpected events.
Yes. We are able to provide cover subject to a no claims declaration. For more information please visit This page.
Yes. You must either purchase another policy online, or contact us on +357 240 30337 or by email: to email@example.com. But, you must arrange the additional cover before the original policy expires as a gap in cover is not permitted.
Yes. You can work or volunteer in either non manual employment or manual work using hand held tools only and at ground level. Check our Adventure Activities listings to see if you’re covered, or email us at firstname.lastname@example.org with details before you buy so we can advise you accordingly.
Helicopter rescue is available but only if deemed medically necessary by the treating paramedic and if the area is able to accommodate the landing of a helicopter.
If there is an immediate need for a rescue helicopter it will be called either from the ship or through the Emergency Services.
We provide detailed instructions on what to do on the Pre-existing Medical Conditions page, so please read these carefully to see if your medical condition is included as standard. If you require cover for a pre-existing medical condition not covered as standard by us, you will need to seek alternative travel insurance providers who will advise if your condition can be covered, at what price and any changes that apply may to their terms.
This depends on the cover you select. Comprehensive and Annual Multi Trip Policies provide cover under Section S3 Trip Disruption (Force Majeure) including acts of terrorism. The remainder of the Policy excludes acts of terrorism, however, this exclusion does not apply to claims arising under Section B – Emergency medical, repatriation and other expenses, Section B1 – Hospital confinement benefit and Section C – Personal accident, will also cover unless such losses are caused by nuclear, chemical or biological attack, an insured person’s participation in active war, or the disturbances were already taking place at the beginning of any trip.
Yes. Our policy covers Cancellation or curtailment as a result of your posting overseas or emergency and unavoidable requirements of duty in the Armed Forces, Police, Fire, Nursing or Ambulance Services.
Yes. As long as you have not boarded the aircraft you can take out a Globelink policy. If you have already left your country of residence and started your trip you can still take out an Already Travelling Globelink Policy. Select ‘Already Travelling’ as your ‘Type of Policy’ on the home page.
Yes, it does not matter what your travel arrangements are.
You are covered to ride a motorcycle up to 250cc if qualified in your home country, subject to medical excess increased to €100 and Personal Accident and Personal Liability excluded from cover: We may agree to cover you whilst riding your own motorcycle up to 1000cc in Europe upon your telephone application.
We cannot issue a policy for a child under 16 travelling alone. Children over 16 can purchase a Single Trip Policy to travel independently. Children under 16 who are already insured on a Globelink Annual Multi Trip family Policy are insured when travelling without the insured adults if accompanied by another responsible adult with the insured adults permission.
When you arrange cover online, you can elect to pay an extra premium to delete the excess on your policy.
Not usually once you have commenced your journey, but we will do our very best to assist wherever possible, so please call us on +357 240 30337.
You are covered for travel within your home country withing the EU as long as you are away from home for at least 2 nights in pre-booked accommodation. There is no cover for medical expenses arising in your home country.
All our policy prices are quoted inclusive of Insurance Premium Tax.
All prices quoted are per policy and cover levels are per person.
Your policy will cover loss of passport whilst out of the country. Passport replacement will require a trip to the Consulate and may involve travel and accommodation costs.
See our Adventure Activities and if your activity isnt listed contact us with details on email@example.com or call us on +357 240 30337 and we will advise if we can cover you and whether any additional Adventure Activity premium will apply.
If you have Travel Insurance in place with Globelink you don’t need to worry or take any action. Globelink policies already purchased for travel before, during or after Brexit, remain valid and cover continues as per your policy terms. Globelink will continue to work with insurers who can provide Travel Insurance for UK and EU residents both before and after Brexit.
Click here for the latest guidance if you have purchased a Globelink Comprehensive or Annual Multi Trip Policy.
Click here for the latest guidance if you have purchased a Globelink Comprehensive or Annual Multi Trip Policy.
If you have any other question and think it might be helpful to our clients, please suggest it via the Contact Us form.